Privacy Policy

Grit City Roleplay ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy applies to the Grit City Roleplay website, FiveM server, Discord server, and all related services (collectively, the "Services") and explains how we collect, use, disclose, and safeguard your information.

We take your privacy seriously and will only use your personal information as described in this Privacy Policy. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

We collect several types of information from and about users of our Services, including:

2.1 Information You Provide to Us

• Account Information: When you register for an account, we collect information such as your username, email address, Discord ID, and password.
• Profile Information: Information you provide in your user profile, such as profile pictures, biography, or social media links.
• Communications: Information you provide when you contact us for support, report issues, or communicate with our staff or other users.
• Payment Information: When you make purchases through our VIP Store, payment information is collected by our third-party payment processor (Tebex). We do not directly collect or store payment details such as credit card numbers.
• Application Information: Information you provide when applying to join our server, including answers to application questions, character backstories, or previous roleplay experience.

2.2 Information We Collect Automatically

• Technical Information: IP address, device information, browser type and version, operating system, and other technical information about your device and internet connection.
• Gameplay Data: In-game activities, character interactions, chat logs, gameplay statistics, playtime, and other data related to your use of our FiveM server.
• Server Logs: Connection and disconnection times, server errors, and other technical logs that help us maintain and improve our Services.
• Usage Information: How you interact with our website and Services, including pages visited, links clicked, time spent on pages, and navigation patterns.

2.3 Information from Third Parties

• Discord Integration: When you connect your Discord account, we receive information such as your Discord username, ID, and avatar.
• FiveM Identity: Information associated with your FiveM account, including your FiveM ID and license.
• Social Media: If you interact with our social media pages or share content from our Services, we may receive information from those social media platforms.

We use the information we collect for various purposes, including to:

• Provide and Maintain our Services: Create and manage user accounts, deliver in-game features and functionality, and ensure the proper functioning of our Services.
• Improve and Develop our Services: Analyze usage patterns, identify areas for improvement, develop new features, and enhance the user experience.
• Ensure Safety and Security: Monitor and enforce compliance with our Terms of Service and server rules, prevent cheating and abuse, and protect the integrity of our Services.
• Personalize User Experience: Tailor content and features to individual users, remember user preferences, and provide a consistent experience across our Services.
• Communication: Send administrative notices, updates, and support messages; respond to inquiries; and provide important information about our Services.
• Process Transactions: Complete purchases, deliver virtual goods, and maintain records of transactions.
• Community Management: Facilitate interaction between users, moderate content, and maintain a positive community environment.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes, and protect our rights, privacy, safety, or property, and that of our users or the public.

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit consent to do so.

4.2 Service Providers

We may share information with third-party service providers that perform services on our behalf, such as:

• Payment processors (e.g., Tebex)
• Hosting providers
• Analytics providers
• Customer support services

These service providers are only permitted to use your information to provide services to us and are required to maintain the confidentiality of your information.

4.3 Within Our Community

Certain information, such as your username, in-game character information, and public activity, may be visible to other users within our community.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Grit City Roleplay, our users, or others
• Prevent or investigate possible wrongdoing in connection with our Services

4.5 Business Transfers

If Grit City Roleplay is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

We use cookies and similar tracking technologies to collect and track information about your interactions with our website.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website and Services. These enable core functionality such as security, account management, and remembering user preferences.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Enable us to remember choices you make and provide enhanced, personalized features.
• Performance Cookies: Collect information about how visitors use our website, such as which pages they visit most often.

5.2 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of the Services may be inaccessible or not function properly.

5.3 Do Not Track Signals

We currently do not respond to "Do Not Track" signals or similar mechanisms transmitted by web browsers.

Our Services may include links to third-party websites, services, or content that are not owned or controlled by Grit City Roleplay. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

6.1 Payment Processors

When you make purchases through our VIP Store, your payment information is collected and processed by Tebex, our third-party payment processor. Their use of your information is governed by their privacy policy. We encourage you to review Tebex's privacy policy before making a purchase.

6.2 FiveM

Our server operates on the FiveM platform, which is developed and maintained by Cfx.re. When you connect to our FiveM server, certain information may be collected by Cfx.re according to their privacy policy.

6.3 Analytics Services

We may use third-party analytics services, such as Google Analytics, to help us understand how users engage with our website. These services may use cookies and similar technologies to collect and analyze information about your use of our website.

Our Services integrate with Discord for community management, authentication, and communication purposes.

7.1 Discord OAuth

When you connect your Discord account to our Services, we use the Discord OAuth2 protocol to authenticate your identity and access certain information from your Discord account, such as your username, Discord ID, and avatar. This integration helps us verify your identity and streamline the login process.

7.2 Discord Bot

We may operate a Discord bot that collects and processes information within our Discord server. The bot may collect information such as:

• Messages sent in specific channels
• Commands issued to the bot
• Voice channel activity
• Role and permission changes

This information is used to provide community features, enforce server rules, and enhance the user experience within our Discord community.

7.3 Discord Data Sharing

Information may be shared between our Services and our Discord server to:

• Sync roles and permissions
• Display in-game information in Discord
• Verify account ownership
• Facilitate communication between platforms

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Using secure, encrypted connections (HTTPS) for our website
• Storing passwords in a hashed and salted format
• Implementing access controls to limit who can access user data
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us. You are responsible for maintaining the security of your account credentials and should notify us immediately of any unauthorized use of your account or other security breaches.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9.1 Account Information

We retain your account information for as long as your account is active or as needed to provide you with our Services. If you delete your account or request that we delete your information, we will delete your account information within 30 days, except for information that we are required to retain for legitimate business or legal purposes.

9.2 Server Logs and Gameplay Data

Server logs and gameplay data may be retained for varying periods:

• Technical logs for server performance and security: 30-90 days
• Chat logs and player interactions: Up to 180 days
• Character progression and in-game assets: For the duration of the character's existence
• Server backups: Up to 30 days

9.3 Anonymized Data

We may retain anonymized, aggregated data indefinitely for analytical purposes and to improve our Services.

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Grit City Roleplay is operated from the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers are located. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than those in your country.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection laws when transferring your personal information outside these regions. We implement appropriate safeguards to ensure your information receives an adequate level of protection.

Depending on your location, you may have certain rights regarding your personal information. These may include:

12.1 Access and Information

You have the right to request access to the personal information we hold about you and information about how we process it.

12.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information about you.

12.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

12.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

12.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

12.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.

12.7 Withdrawal of Consent

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

12.8 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

12.9 Complaints

If you have concerns about our processing of your personal information, you have the right to make a complaint to the data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Services after we post changes to the Privacy Policy constitutes your acceptance of those changes.

For significant changes to this Privacy Policy, we will make reasonable efforts to provide more prominent notice, such as an email notification or an in-game announcement.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: Email Grit City Staff

Discord: Join Grit the City Discord

We will make every effort to respond to your inquiry in a timely manner and address your concerns appropriately.